Costa Rica´s Call Center

I wanted to introduce myself and my company to this community. I know that I will be able to offer free advice in the areas of telemarketing and corporate motivation. I look forward to sharing ideas with other posters. Let's learn from each other to make our profits grow. Best regards, Richard

Re Call Center

The mom and pop Call Centers in this country are finished. The big boys are stepping in. If you are not good outbound call center. You will need 100 seats or more for an inbound customer service campaign. And getting them you have a small chance with the larger Call Centers. My advice to anyone in this country trying to run a Call Center under 100 seats. Save your money. Unless you can run a real outbound campaign. Sport Book and on-line pharmacy in this country ran well for a few years. Lets see If these sales managers can run real campaigns with real Call Center procedures.

on November 14th, 2007

Good point

Thank you for your comment.

I have found that people are looking for quality. I prefer to run campaigns that have less than 100 seats to deliver good results and to keep my agent's morals high.

2000 seat boiler rooms are not the answer for top customer service.

I wish you good luck in your business.


Richard Blank
Costa Rica’s Call Center

on November 19th, 2007