<p>News and stories about managing, leading and operating a franchise</p>

Deaf Taco Bell Customer Refused Order, Crew Member Fired

Brandon Washburn, 25, who is deaf and apparently also doesn’t speak, understandably bypassed the order intercom at a Taco Bell in Kettering, Ohio. He instead went directly to the pick-up window to place his order by showing it as text on his cell phone.

QSRs Hiring More Senior Citizens

With today's employment crunch, quick service restaurants are finding they can ease their labor woes by hiring senior citizens to take on jobs usually filled by teenagers. For their part, senior citizens appreciate the opportunity to get out of the house, engage with people, and earn extra income.

Guide to Cashing Out of Your Franchise Business

Did someone make you an offer on your franchise locations that you're considering? Or perhaps you have been mulling over selling your units and going on to something else? David Ostrow, a multi-unit, multi-brand franchisee, has some suggestions for you.

You think you're ready to sell? You're mad and frustrated with your franchisor? They don't care or understand your struggles? Maybe you're ready to retire or just to do something else. When is the best time to sell? Do you know what your concept is worth?

Hamburger Restaurant Temporarily Closes after Rat Video

Teddy's Bigger Burgers, a growing franchise chain founded off Waikiki in Hawaii in 1998, is paying dearly for a prank by one of its teenaged employees. A video posted online showed what appeared to be a rat or mouse being cooked on a grill at Teddy's Mapunapuna (an industrial section of Honolulu) location.

Little Caesars Franchisee Closes Units, Blames $5 Price

Multi-unit franchise owner Alan Knox has shut down all 21 of his Kansas City Little Caesars units, leaving the Missouri city completely without the pizza chain's presence. He blames the franchisor's $5 campaign for his downfall.

To Knox, the beginning of the end was that $5 Hot-N-Ready deal Little Caesars advertised nationwide. He couldn’t make money at that price, not in Kansas City. But when Knox charged $5.99, Detroit pressured him to go back to $5.

An Applebee's Multi-Unit Franchisee's Day

Multi-unit franchisee Zane Tankel, 73, lets us take a peek at a day in his life. He is the CEO and chairman of Apple-Metro, franchisee of 36 Applebee's locations in the New York City area with 2,800 employees. He and partner Ray Raeburn opened their first Applebee's restaurant on Staten Island in 1994. Today Raeburn is Apple-Metro's president. Tankel puts in appearances at Fox Business News as a commentator and he is also a director at an energy company.

Recent Pizza Franchisee Gets Unwanted Publicity

Outside a Papa John's that had closed earlier in the year, a Greece, New York, reporter found a filing cabinet next to a dumpster. In it the News 10 WHEC journalist found employee files, including someone's driver's license and social security number. In the dumpster on a subsequent day yet another reporter discovered old customer orders with names and credit card numbers. The franchise owner is being publicly taken to task.

Chick-fil-A Workers Paid as Restaurant Renovated

The Plainfield, Indiana, Chick-fil-A will be closed for six weeks starting in September while the location is remodeled, but its 100 workers will continue to be paid and will keep busy as community volunteers. 

At least one other Chick-fil-A franchise owner, in Washington Township, Ohio, similarly paid his workers as they did volunteer work last year during the time that his restaurant was closed for renovations.