Free Wi-Fi at Top of Amenity List
Columnist Stuart Greif of HotelNewsNow reported the results of J.D. Power and Associates 2010 North America Hotel Guest Satisfaction Index Study.
In today’s digitally-connected world, hotel guests want free internet access. This is the case in every segment, with the exception of the mid-scale limited service hotels, in which the most important amenity remains complimentary breakfast.
On my recent three week automobile trip across Pennsylvania, all of the following motor inns provided free Wi-Fi internet service and free breakfast: Homestead Suites, Hampton Inn, Comfort Inn, Super 8, Sleep Inn and Fairfield Inn.
Hotel consultant Stanley Turkel, MHS, ISHC, has just published Great American Hoteliers: Pioneers of the Hotel Industry about such luminaries as Henry Flagler, John Q. Hammons, Conrad Hilton, Howard Johnson, J. Willard Marriott, and Kanjibhai Patel.