Multi-Unit Franchisees Share How They Handle Staffing

hotel workers

Franchisees with multiple locations need a large number of employees to keep their businesses running smoothly. How do they handle hiring, training and problem employees? Three of them reveal their handling of this vital aspect of business.

How do you hire and fire?
Take time to find the right fit for our culture. When it is not working out, we move on and have a suitable replacement ready to go.
Shirin Kanji, multi-unit franchisee of Rent-A-Centers, Marriott/Starwood, Hilton, Hyatt, BurgerFi, and Carstar

How do you hire and fire?
We look for people who are committed and passionate about the restaurant business and the brand they’re interviewing for. People that don’t either consistently honor their word in performance or lack some type of passion have a short tenure here.
Mike Hamra, multi-unit franchisee of Wendy’s, Panera Bread, Noodles & Company, Holiday Inn Express

How do you hire and fire?
Very carefully. We use several different pre-screening tools and e-verify all candidates. We have hired HR staff to assist us with terminations.
Eric Holm, multi-unit franchisee of Golden Corral, Krispy Kreme, Marriott Fairfield Inn & Suites —Multi-Unit Franchisee

Photo: Hotel workers