The Franchise Owner's most trusted news source

Log In / Register | May 20, 2018

Comments regarding this article:

Add new comment


Comment viewing options

Select your preferred way to display the comments and click "Save settings" to activate your changes.

Ever! Firehouse's Blaze Hopper app

Cool! I see that the FIrehouse Sub app sold / built by Relevant Mobile has a game on it for the tiny guys -- Blaze Hopper. Great idea for getting the concept top of mind for the kids. Unfortunately, the app only has a one and a half star ranking on iTunes because of all of its bugs. "Tried playing the game, crashes EVERY time," says a reviewer.

The Firehouse Sub app needs to be fixed. Firehouse can then catch up to slow-moving McDonald's by offering mobile payment -- e.g. Google Wallet, ApplePay

McDonald's game apps for kids

The problem with game apps is that young children do not own smartphones. If they did, I think these games would attract them:

* Angry chicken nuggets
* Ronald Hair Salon: Create different color hair and styles for Ronald's McDonald)
* Feed the hamburglar: The goal of the game is to help the Hamburglar find the fries, burgers, nuggets
* McDonald's coloring book app
* Make the Grimace smile

Kiosks? Nah, McDonald's needs more kid-appeal, shorter ordering

Visitor: "they (Millennial parents) have an exceedingly bad view of the product at McDonald's"

How do you know that? Is there a survey you can cite?

In September of last year, Crain's Chicago Business reported this:

"This year, McDonald's lost its perennial first-place position as the chain with the most “kid appeal,” according to Sandelman & Associates Inc., a restaurant research firm in Barrington. For the first time in 25 years, the top spot went to Chick-fil-A Inc., the Atlanta-based chicken sandwich chain that has eight outlets in the Chicago area"

I think Chick-fil-A's funny cows and playgrounds help make them kid-friendly. McDonald's has been trying to revive child-friendly Ronald McDonald and the Hamburglar, despite critics. Sandelman goes on to say that no matter what McDonald's does, it is the company people love to hate.

Does McDonald's need self-service kiosks? No. Not if it takes 9 minutes to complete an order, as this story's video says. It needs something to shorten the order process. It also has a kid problem. Instead of kiosks to choose condiments that backs up the kitchen, it needs a game app that is played in-store.

Which do you work for?

Do you work for McD's or the vendor? Who uses "self-service kiosk, which customizes food items by customers pressing on digital images of various condiment selections" in a sentence?


Mobile app available at all US Firehouse Sub locations

11 apps for getting fast food faster:

Modern vending machine

Old fashion visitor:"it's just that, a vending machine"

If McDonald's self-service kiosk, which customizes food items by customers pressing on digital images of various condiment selections, is simply a vending machine, then so are these things vending machines:

Desktop computer = vending machine
Internet = vending machine
Domino's app = vending machine
Telephoned take-out order = vending machine
McDonald's self-service kiosk = vending machine
Paypal = vending machine
Amazon app = REALLY BIG vending machine
Wendy's drive-thru ordering = vending machine

Innovation is really simple when everything is a variation of a vending machine.

Missed the mark by inches

If this were a smart phone app I could see it working. As another vending machine in a fast food joint it's just that, a vending machine. Millennials make up about 1/3 of the US population and they are not taking THEIR kids to McDonald's because they have an exceedingly bad view of the product at McDonald's. - image is all.

McDonald is always trying something new

Mcdonald has a huge history of trying new things. I realised how big McDonald is from this list and really got me thinking about it...

Post new comment

This question is for testing whether you are a human visitor and to prevent automated spam submissions.

Add new comment