Dr. John P. Hayes, has written more than 20 books, including numerous Amazon.com best sellers: Buy "Hot" Franchises Without Getting Burned, 101 Questions to Ask Before You Invest in a Franchise, 7 Dirty Little Secrets of Franchising, FASTSIGNS Business Opportunity, and many more. Hayes wrote Franchising: The Inside Story, one of the first books to teach people how to buy a franchise. He is a faculty member at Gulf University for Science & Technology in Kuwait where he teaches in Business and Mass Communications. Formerly he was the CEO of a major US-based franchisor and he has served as Director of several franchise companies. Dr. Hayes has been a franchisee of several concepts and for more than 35 years has served as an advisor to franchisors and franchisees. His most popular seminars include The A To Zs of Buying A Franchise and How To Capture & Keep Customers. Dr. Hayes teaches seminars at franchise expos and speaks to franchisor, supplier and franchisee groups worldwide. He coaches prospective franchisors and franchisees and edits Franchising Abroad, an e-newsletter for international franchisors.